We believe in our products and value the happiness of our customers. We at Horse Saddles & Tack Shop want you to be happy with your purchase.
Thank you for shopping with us for your horse and stable needs.
Please email us if you are not happy with any of our products and we will be glad to exceed your expectations. We are reasonable people and will try our best to work something out.
You have 15 calendar days to return an item from the date you received it. To be eligible for a return:
- Your item must not have been used or have been on a horse in any way and in the same condition that you received it.
- Your item must be in the original packaging.
- Your item needs to have the receipt or proof of purchase.
Once we receive your item, we will inspect it and notify you that we have received your returned item. We will immediately notify you on the status of your refund after inspecting the item.
If your return is approved, we will initiate a refund to your credit card (or original method of payment). You will receive the credit within a certain amount of days, depending on your credit card issuer’s policies.
You will be responsible for paying for your own shipping costs for returning your item. Shipping costs are non-refundable. If you receive a refund, the cost of return shipping will be deducted from your refund.
We at HorseLoverZ.com want you to be happy with your purchase. We understand that equestrian products can be difficult to purchase and fit without the product in hand. Please read our return guidelines to ensure that you can return and exchange your purchase smoothly.
You can return anything you purchase from HorseLoverZ.com, for a refund, within 30 days of receipt (The original shipping and handling, return shipping costs, and/or duties and taxes are NON-REFUNDABLE on returned items). All items must be returned in the same condition as when shipped.
We do not accept returns on used, misused or incomplete items.
Free Gifts with Purchases: If you fail to return any free gifts that came with an item, the regular retail price of the non-returned gifts will be deducted from your refund.
All returns should include a copy of the sales receipt or invoice and be in NEW and UNUSED condition. This includes all original packaging and tags. Failure to do so could result in a partial refund or a store credit.
Re-pack the return items in a sturdy box with the a copy of the original invoice.
For your protection, it is recommended that the return package be insured.
If returned items are damaged in transit due to improper packaging, no refund will be issued.
While you may reuse the box your items were shipped in, you may NOT use a products original branded box for shipping. For example, the box a helmet comes in with the brand and product name on the box must be placed in another box for purposes of shipping. Failure to do this could result in a partial refund.
Returned merchandise is processed within a 5-7 business days of receipt. Refunds will be credited to the original form of payment. Store credits will be emailed in the form of a Gift Certificate.
MISSING, DAMAGED, DEFECTIVE OR INCORRECT ITEM SENT RETURN POLICY
If an item is missing, damaged, defective or incorrect please call or email our Customer Service department within 5 days of receipt at 1-877-804-7810. One of our representatives will be happy to explain what steps need to be taken.
Items that have been previously replaced because they were defective, damaged or incorrect are not returnable.
You will not receive refunds if you did not receive your order(s) due to factors beyond the control of Horse Saddles & Tack Shop such as:
- Wrong shipping address
- Not cleared by your local custom
- Natural disaster which led to the delay
Send your refund request via email to email@example.com